Facebook founder Mark Zuckerberg remained silent after the social network’s hours-long incident, while a Facebook representative confirmed that the incident was not caused by a hacker attack.
The fact that Meta company’s services, including Facebook, Instagram, Threads, Messenger, and WhatsApp, simultaneously crashed globally on the evening of March 5, is still a stirring topic in the technology world as well as in the human community. use the internet.
Not long after the incident occurred, Meta representatives quickly apologized to users.
“We are aware some users are having issues accessing our applications. Sorry for any inconvenience caused to you and thank you for your patience while our team works quickly to solve the problem,” Meta’s representative announced on social network
Meta services simultaneously “collapsed” on the night of March 5, leaving users confused (Illustration: Getty).
The problem lasted for more than 2 hours before being fixed and Meta’s services gradually returned to normal operation. After the problem was fixed, Andy Stone, a company spokesman, spoke up to say that the problem occurred due to a technical error, and denied rumors that Meta was attacked by hackers leading to the problem. try.
“Earlier today, a technical error made it difficult for users to access our services. We have resolved this issue as quickly as possible for those affected. We apologize for the inconvenience.” this inconvenience,” spokesman Andy Stone shared.
An article posted on the internal group for Meta engineers further explains the problem.
Accordingly, the error occurred during maintenance and verification of configuration values in Meta’s system, conducted by an automated tool. The purpose of this automated tool is to check for invalid configuration values in the system cache and replace them with updated values from the persistent store.
However, during maintenance, the automated tool mistakenly recognized the user’s queries as invalid and deleted the caches, making them unable to log in to their accounts. The amount of traffic is so large that the automatic tool continuously confirms that it is an error and deletes the cache, leading to overload.
Once the cause of the error was determined, Meta engineers forced an automatic debugging tool to stop to fix the problem, which helped the company’s services return to normal operations.
Some sources said the incident affected Meta’s internal system, causing many company employees to be unable to log in to the internal network system. This made many Meta employees confused because they mistakenly thought they had been fired by the company without notice.
Up to now, Facebook founder Mark Zuckerberg has remained silent and has not commented on the recent incident.
This is one of the most serious incidents to occur in Facebook’s history. This incident reminds many people of a similar incident that occurred at the end of 2021, when
At that time, Facebook said the cause of this serious incident was due to a technical error, but did not explain clearly. Meanwhile, many technology experts believe that the cause of the problem is related to Facebook changing the settings of the domain name resolution system and problems with the internet connection protocol.
The incident with Facebook shows the complexity of the internet, when a leading technology company like Facebook also encountered a problem and had to work very hard to fix it.
