Explaining why many users have problems authenticating chip-embedded ID cards via the application, after testing, the representative of this e-wallet noted some common problems with certain phone lines.
According to Mr. Hung, iPhone devices often have stricter security policies, which can cause difficulties in accessing and processing data from CCCD.
Specifically, users cannot update biometrics from the chip-embedded CCCD when using iPhone 6s or earlier. With iPhone 12, this model has a different NFC reader location compared to many previous products, so users sometimes encounter difficulties.
Meanwhile, the NFC reader hardware of iPhone 14 and iPhone 15 has different technology compared to previous models. This leads to difficulties when users update biometric information from the chip-embedded CCCD.
Test authenticating chip-embedded citizen ID cards via app using iPhone. Photo: Trong Dat
Sharing more, this expert said that with Android operating system phones, the NFC reader location of each phone line is different and diverse, so users may have difficulty identifying it.
In rare cases, using NFC on some phones may require user permission or require disabling other NFC-related features. In such cases, users should be aware of doing this before proceeding with authentication.
To ensure smooth integration of chip-mounted CCCD and facial authentication, users need to update the application to the latest version, ensure chip-mounted CCCD is valid and the information on CCCD is accurate. Besides, a mobile device that supports NFC is also a necessary condition to ensure authentication.
The facial authentication process requires an Internet connection to quickly download and compare data, so users need to actively connect to a stable Internet connection. When taking facial photos, users should ensure good lighting, evenly lit faces, and no obstructions.