The field service solution, implemented as intended, not only accelerated and simplified the entire ordering process, but also replaced outdated documentation. Printed order forms, hand-written work reports from installers and manually entering them into the main system and storing them took a lot of effort and time. Now the entire process takes place on a digital basis. After electronic order entry, the field service system provides technicians with all the information they need clearly in the app: from customer navigation, time recording to required materials and spare parts. After the installer completes the order, office staff can access the system with hours worked, travel expenses and other expenses and send the customer an electronic invoice.
“The flow of information is now much faster, more complete and error-free than before. Comprehensive documentation facilitates order preparation and follow-up. Data from the customer’s conveyor system components can also be displayed in the app, which helps the technicians,” says a satisfied Pointner. Automated workflows and ready-made datasets help save resources in the office and also in technology. “We are now more efficient at processing service orders and reaching customers faster. The future objective is to offer predictive maintenance services and rapid control of the systems. insideAx has provided us with excellent support,” says Pointner.
2024-01-08 15:31:00
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