Today, April 5, VNDirect Securities Company said that VNDirect’s system has returned to normal and stable operation.
In the letter sent today by Chairman of the Board of Directors Pham Minh Huong, VNDirect further shared that when they received information that the system was locked due to a malicious code attack, they could not imagine the terrible scale of the attack. with company system.
“At that time, the first thing we only thought about was how to get the fastest decryption key and restore the transaction system. We had to go through an extremely difficult feeling when we announced that we were attacked. We are aware that, more than ever, transparency and courage are prerequisites for the company to overcome the most difficult moments of the crisis.“, the content of the letter stated.
Many industry experts have said that with a large system like this, it would take many weeks, and the average for similar cases around the world is 22 days. For example, a multi-billion dollar bank in Europe just experienced a similar attack and it took them more than 11 days to recover.
On the first day of troubleshooting, due to the large and complex workload, VNDirect’s team was very confused for the first two days. After that, management was handed over to the General Director and tasks were clearly divided into teams. These are the decoding and system recovery team, the information security review and defense team, the transaction system and service recovery team, and the customer communication team.
“We only have two days to complete information security review procedures and conditions to be ready to reconnect. Those were sleepless weekends, extremely stressful because if we didn’t make it on Monday, one week after the trading stop date, customers would really be extremely harmed…The final straw was was opened and allowed us to resume trading on the morning of Monday, April 1“, wrote the Chairman of VNDirect.
Many investors complained of not being able to transfer money even though VNDirect was back in operation. (Screenshot taken on April 4).
Like VTC News reported that from 10:00 a.m. on Sunday, March 24, VNDirect’s system was attacked, VNDirect’s entire system, including website and application, was blocked from access and caused hundreds of thousands of investors to be unable to participate. Place an order or withdraw money.
On the morning of April 1, this securities company announced the reopening of the system. VNDirect also said it has consolidated the money transfer channel to ensure online transactions are carried out. “For large transaction amounts, we request approval and authentication via the switchboard or at the VNDirect trading floor.“, the announcement stated.
However, as of April 4, many investors still complained about not being able to transfer or withdraw money on VNDirect securities community forums. One anonymous investor said: “What’s wrong? Can’t find accounts or categories. Up to now, it’s still not good, VNDirect Securities Corporation?”.
Under this post, many comments also expressed that they also encountered problems during the process of transferring/withdrawing money. Thus, the lack of stability still occurs after VNDirect announced that transaction flows had stabilized on April 2.
The cyber attack incident caused VNDirect to lose the Top 3 stock brokerage market shares on HoSE in the first quarter of 2024.
Cong Hieu