With the coming of the top season on the finish of the yr and the anticipated building up within the selection of vacationersthe Superintendence of Transportation intensifies its efforts to make sure that airways conform to their tasks and save you passengers from going through pointless difficulties. The superintendent Lucy Ospina He highlighted that, confronted with the rise in call for, strict measures had been applied to steer clear of irregularities similar to overselling and loss of consideration to customers in case of emergencies or situations.
Throughout a press convention, the respectable defined that the Superintendency has bolstered its keep watch over and surveillance mechanisms on the nation’s airports. As well as, he famous that the presence of Superintendency team of workers was once larger to ensure fast and environment friendly consideration in case issues rise up.
“From the Superintendency now we have required airways to put into effect methods that make stronger their operational functions and reinforce provider at airports and issues of touch with passengers. We’re reinforcing our workforce with extra assistants for this top season, who shall be on the airports to handle any difficulties in an instant.“stated the superintendent.
One of the vital major focuses of the brand new measures is the keep watch over of price ticket gross sales. The Superintendency stressed out that it’s going to strictly observe that airways don’t exceed the occupancy percentages allowed on their flights, with the purpose of keeping off overbooking, one of the vital practices maximum wondered via air delivery customers.
Ospina insisted at the significance of airways respecting the transportation contract with passengers and resolving any inconvenience in an instant. “We aren’t going to tolerate practices that have an effect on the rights of passengers,” he stressed out.
Fines and sanctions
The superintendent additionally took inventory of the movements taken in contemporary months to sanction airways that experience now not complied with the laws. Ospina printed that fines exceeding 4,000 million pesos have already been imposed on a number of air delivery corporations. Those sanctions are within the ultimate levels of the method, whilst different investigations associated with imaginable irregularities within the operation of the airways stay open.
“We’ve got transparent sanction measures inside of our inspection, keep watch over and surveillance powers. We can proceed with the essential processes to ensure compliance with the principles and ok consideration to passengers,” Ospina warned.
The Superintendency of Transportation often known as on airways to decide to the standard of provider and the safety of passenger rights. On this sense, Ospina confident that an lively institutional presence shall be maintained all the way through the top season, supervising air operations all the way through the rustic and making sure the well-being of customers.
“Protective the rights of passengers and making sure environment friendly and orderly air operations are our priorities,” concluded the superintendent.
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