Profeco: What are the streaming platforms with essentially the most proceedings and what kind of do they price?

Customers have expressed their discontent over value will increase and the brand new approach of presenting content material on streaming platforms.

The Federal Shopper Prosecutor’s Place of work (Profeco) reported that Amazon’s Top Video and Netflix are the video-on-demand platforms with essentially the most proceedings about will increase of their subscription costs, consistent with knowledge bought by way of Expansión thru a transparency request.

Netflix receives proceedings

As of August of this 12 months, Netflix has gained 5 proceedings about further subscription fees and widespread price adjustments. One of the most proceedings mentions that the price of the subscription was once “altered,” leading to a “most price” of two,691 pesos. This example remains to be within the conciliation procedure, consistent with the guidelines equipped by way of Profeco.

Since 2023, Netflix modified the principles of its carrier, pronouncing that account sharing can be eradicated, which suggests an extra price for sharing. Moreover, an advert insertion coverage was once carried out, which will handiest be have shyed away from with a dearer plan.

Top Video no longer running smartly?

Amazon’s Top Video has confronted a large number of disagreements, collecting seven proceedings till August of this 12 months, making it the platform with essentially the most experiences. Those proceedings are because of value will increase and adjustments in content material submission insurance policies. These days, the circumstances are within the conciliation procedure.

Previous this 12 months, the corporate knowledgeable its subscribers that it could start placing commercials into programming. To keep away from those commercials, customers must pay an extra price of fifty pesos per 30 days. This modification has generated discontent amongst shoppers, who query the validity of the brand new prices and the standard of the carrier introduced.

HBO Max

The Max platform, for its phase, has handiest gained one criticism about mistaken charging, which has already been resolved. It must be famous that this 12 months, this carrier had prime call for due to the premiere of the second one season of Area of the Dragon.

It’s related to notice that, regardless of a small choice of proceedings, this 12 months marks the primary time that customers have filed experiences in opposition to streaming platforms.