The City also reviewed and approved 1,641 synchronous processes to resolve administrative procedures, of which 927 synchronous programs were restructured, meaning cutting internal steps to serve resolving administrative procedures…
Profile running around
However, Mr. Hoan acknowledged that the city’s digital transformation work is currently facing some problems and difficulties.
The network situation is unstable, but it is not due to the network but due to the service equipment not working well, being old, outdated, and the software not being upgraded.
Besides, civil servants feel more strenuous and frustrated at work because they have to handle more systems at the same time: they have to enter data, process data, retrieve data, and report to agencies and sometimes that report is not accurate because it is not synchronized between agencies.
Another difficulty is that documents are processed faster but the processing results are slower. Administrative procedures (administrative procedures) are normally handled well, but administrative procedures serving investment, construction, and development of projects still have many shortcomings. From there, it leads to a situation where responsibilities are pushed between agencies and files run around in circles.
There are some cases where agency proposals are only 1 to 2 sheets of paper, but internal processes and inter-departmental processes are over 10 sheets of paper. This shows that the circulation of this text is very complex and difficult to control.
In particular, Mr. Hoan said, the disbursement rate for digital transformation investment projects has so far reached 0%.
“The city allocated more than 1,800 billion VND for digital transformation but has not used any money. The reason is that the process of purchasing equipment, bidding, and auctioning has gone through many stages and we have not been able to do it yet,” said Vice Chairman of the City People’s Committee.
In addition, digital signatures are available, but they are only piloted internally, not widely disseminated, and are still cautious in implementation.