Essap improves touch with customers thru new site and APP

Essap held a press convention as of late through which the president, Luis Fernando Bernal, introduced the brand new software wherein customers will be capable to declare overbilling, provider cuts, intermittencies and different court cases, for which he promised that the procedures shall be extra agile and fluid than at the telephone.

The My Essap portal is enabled at the site www.essap.com.py and lets you set up court cases or requests that may be adopted up. It’s going to even be conceivable to make inquiries concerning the billing provider.

Different services and products that can also be to be had are: alternate of possession, alternate of possession, new connections, invoice cost, industrial claims or even intake simulation.

Bernal mentioned that “this may upload to our conventional communique channel, 021 162, which may even proceed to be to be had, however we imagine that with this software we will be able to be nearer to the consumer and it is going to let us measure in actual time the claims.”

The applying used to be designed at 0 value for the establishment, throughout the ICT division, with out the will for a parallel contract.

There are an estimated 300 day by day court cases that Essap receives for causes similar to: damaged pipes, loss of power, fallacious billing, amongst others.

In step with Bernal, because of the damaged pipes, the industrial losses for Essap are round 30,000 million guaraníes once a year.

The president of Essap additionally indicated {that a} geo-referenced map of all court cases is being ready, the place customers will be capable to point out their court cases.

“The nice problem now we have throughout the corporate and in our crews is that our co-workers are inside succeed in of session, to lend a hand in any emergency,” he added.

The entity promises 24-hour availability of the portal for consumer get right of entry to, which supplies flexibility to procure help any time they want it, irrespective of their location.

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