Morocco today stands at a decisive divertile threshold in the path of updating management and enhancing the performance of the public sector, as it is one of the main pillars to achieve comprehensive development and consolidate good governance. In a context in which the frequency of reforms is accelerating, the urgent need arises to integrated approaches between the political will and institutional effectiveness, and puts the citizen at the heart of public attention.
In an analytical article reached by Hespress from Fouad Boujair, a researcher in management and public management sciences, a monitoring of the features of this transformation and a diagnosis of structural and functional challenges that still hinder the departure of the public sector, and also provides an integrated vision on mechanisms for improving administrative performance, through the activation of digitization, upgrading the quality of services, empowering human resources, and dedicating decentralization and center, on the horizon Building an effective administrative model in response to citizens ’expectations.
Article text:
Morocco is standing today at a detailed crossroads in consolidating its efforts aimed at modernizing and enhancing the capabilities of the public sector, as it is the cornerstone of moving comprehensive development and supporting good governance.
At a time when the country accelerates its reform program, experts and public policy makers agree on the need to provide several interconnected factors that determine the success and sustainability of this change. At the heart of any reform with a meaning that lies a strong and supportive political will.
In Morocco, the higher authorities have repeatedly affirmed the necessity of reforming the public administration in order to improve efficiency and transparency and gain citizens’ confidence.
The royal speeches have been keen to make public sector reform at the top of priorities, but translating this vision into concrete changes that require effective coordination at all levels and a firm commitment by administrative officials, who must be a good example for others.
Certainly, a approach focusing on giving great importance to the commendable citizens; The reform of the public sector is not only limited to the mere internal restructuring, but rather, mainly, to improve the quality of services provided to the citizen.
Morocco has begun to move away from the rigid bureaucratic model in exchange for focusing on giving priority to the needs and expectations of beneficiaries. This is especially evident in a set of initiatives such as the digital transformation of administrative services, and the application of the citizenship charter in public institutions.
The complexity and ambiguity that are long -standing administrative procedures were a great challenge. To address this, it was a commitment to give priority to simplify administrative rulers and digitization. Morocco has made a remarkable progress in this regard, by adopting digital platforms such as the electronic portal www.chikaya.ma to receive the comrades of the comrades, as well as improving the quality of access to services in various fields such as taxes, justice and public deals.
However, ensuring the benefit of all areas, especially rural areas, as well as those that suffer from a lack of services, from digital services represents a permanent concern that requires a comprehensive development of infrastructure.
Human capital is also a decisive element in this development; So that no reform can achieve efficacy and effectiveness without a good continuous formation for public employees, to have typical moral behaviors and provide a stimulating work environment.
Morocco has launched several initiatives that interested in strengthening the capabilities of public job, improving the level of training, and consolidating an administrative culture that focuses on ensuring results and effectiveness.
The reforms that concerned public office systems and enhancing employment and promotion practices based on entitlement are reforms aimed at removing the political character of appointments and enhancing the professional spirit. However, there are still challenges related in some cases of ambiguity in managing human resources, as confirmed by regulatory institutions, which must be addressed through transparent systems and enhancing oversight.
Enhancing the path of decentralization, in turn, has known great progress. The adoption of the Moroccan approach to advanced regionalism has given more power and independence to local authorities and groups, and this field dimension of reform aims to make the public action more responsive and adapt to the local reality. In order for local groups to be more effective, in addition to their legal independence, they must also enjoy the administrative capabilities and financial resources necessary to manage development programs in line with national strategies.
Moreover, given that the natural result of decentralization is the administrative center, it is necessary to accelerate the implementation of all the provisions of the National Charter of the Administrative Center, especially granting the adjective of a regional disbursement command to the heads of the indifferent interests at the regional level to enable them to exchange the credits allocated to them.
Finally, the success of the reform depends on the ability to track progress and ensure accountability. Morocco has made progress in this field by strengthening the role, powers and tasks of institutions such as the Supreme Council for Accounts, the National Authority for Integrity and Bribery Prevention and its control, and parliamentary control bodies. These devices play a fundamental role in tracking performance and discovering shortcomings.
However, the need for a culture based on a more systematic and transparent evaluation remains, integrating citizens’ observations and enhancing continuous learning.
With the progress of Morocco, the public sector reform remains, at the same time, a national imperative and a complex project, its success will depend not only on legal texts and new programs, but also on promoting a culture of governance firmly in integrity, performance and citizen’s confidence. Thanks to a wise mix of political leadership, institutional innovation and national commitment, the Moroccan public sector can become a real engine for development and social cohesion.
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