Vietnam Maritime Commercial Joint Stock Bank (MSB) has just officially informed that customers reported losing tens of billions of dong in accounts opened at a branch of this bank.
According to MSB Bank, during the process of reviewing operations and periodically evaluating staff at branches, the bank discovered unusual signs related to a number of employees and a group of customers (with close relationship with each other before joining MSB) and provided information to the authorities for clarification.
“Currently, the case has been accepted by Hanoi City Police, the case has been prosecuted and is in the investigation process. We have been coordinating with the authorities within the required scope,” MSB said, and affirmed that they will respect the conclusions and final rulings of the competent authorities.
MSB also pays attention to customers when performing financial transactions such as: Only sign confirmation on the account opening and card opening contract form when fully and accurately showing your own information (Citizen ID, phone number, email…); Activate, manage accounts and perform financial transactions on devices owned by yourself, do not provide account information, or ask others to use the device to log into your account. …
Previously, a customer who came to the MSB branch in Hanoi to request an account statement since opening (March 2021) discovered that his account had only 93,640 VND left, while previously this person had deposit account of more than 58 billion VND at the bank.
The statement shows that there are money transfer and withdrawal transactions that were not requested or performed by this guest.
Recently, there have been consecutive cases of customers claiming they lost money in their accounts. Recently, a business in Ho Chi Minh City accused a stranger of withdrawing 95 million VND through a fake check at ACB Hoang Dao Thuy (Hanoi). Currently, the case is still in the investigation phase. Previously, a customer at Vietcombank claimed that nearly 70 million VND was taken from his account at the bank by hackers while this person did not make any transactions.