The Waste, Energy and Water Regulatory Authority (RAAEF) announced the launch of the Authority’s new Price Comparison Tool (for tariffs), on the website www.energycost.gr.
On the platform of the new Price Comparison Tool of RAEA, consumers can easily compare all Electricity and Natural Gas tariffs commercially available in the Greek market.
The main features of the new RAAE Price Comparison Tool include:
- The ability to rank tariffs based on the reduction of all charges to a single, final charge price expressed in euros per KWh.
- Providing information about additional discounts, benefits, billing methods and contract terms for each compared invoice.
- The ability to compare either individual Electricity or Natural Gas tariffs or Combined products that contain both services in one offer.
- For the first time, consumers are given the possibility to select from the available list the tariff they already have, even if it is no longer commercially available, and compare it with any other commercially available tariffs they wish.
- For the first time, consumers can find their invoice by scanning the QR CODE on their bill, so they don’t have to enter their invoice attributes one by one.
- With the same ease, consumers can find their existing invoice by selecting the name of their invoice from the relevant list.
- The comparison of tariffs can be significantly specialized through the detailed filters available in the application.
Frequent questions
The FSA has also published a new auxiliary list of “Frequently Asked Questions” in order to help consumers in the matter of selecting tariffs.
Account issues
1. How can I check which is the cheapest electricity or natural gas tariff?
In order to easily and quickly compare the prices of electricity and natural gas in the commercially available tariffs in the Greek market, you can connect to the Price Comparison Tool of RAAE energycost.gr. The Price Comparison Tool was created by RAFEA in order to offer consumers the opportunity to see and compare in the most complete and clearest way possible, the total cost of the energy charges of the offered tariffs, as well as the cost of the regulated charges associated with energy consumption.
For electricity invoices in particular, you can also see the complete list with all the current available invoices of all Suppliers and the corresponding color markings on the invoices.rae.gr website of RAAEF.
2. I have a problem with some of the charges on my account.
In the event that you have a problem with energy charges, regulated charges or any other matter concerning your account or the provision of services you receive from the Electricity or Natural Gas Supplier and the respective Distribution Network Operator, you can submit a relevant complaint through platform myrae.gr created by RAAEF for this purpose.
On the MyRAE platform you can log in quickly and easily, either through your existing social media accounts or through simple registration. The complaint you will submit to MyRAE is automatically forwarded to the Supplier or Network Manager you are addressing, while the information system provides complete information to the RAAEY on the details and progress of your request, which retains the ability to intervene if deemed necessary.
After the completion of the examination process of your complaint by the company you addressed and in the event that you are not satisfied with the solutions provided to you, as long as you are a household consumer, you have the right to use the Energy Ombudsman services offered to you free of charge through ENOMOS platform.
ENOMOS is the platform of ERAEF through which Alternative Dispute Resolution services are provided to consumers in the energy sector. The process is managed by a group of specialized executives who mediate between the consumer and the Energy Provider or the Network Manager, while all energy mediation services are provided free of charge to consumers.
In order to request mediation services for a matter of concern to you, you must first have filed your complaint against the Provider or Network Operator through the MyRAE application. If you do not receive a satisfactory response to your request or complaint from the above procedure, you can then proceed with a request to activate the energy mediation services, as long as you have not turned to the courts or another dispute resolution body.
3. What digital services does RAAEF offer to consumers?
RAAEF has created a network of digital services with the aim of informing and empowering consumers. These include:
- Submitting Complaints to Suppliers & Energy Managers
- Electricity Supply Invoices
- Energy Price Comparison
- Comparison of Electric Vehicle Charging Prices
- Energy Mediator Service
- Electricity Cost Calculation
- Energy Saving Guide for Buildings
- Confidential Provision of Information – Whistleblowing
You can find all the digital services that FSA offers for consumers on FSA’s website at: Digital Services
Source: OT
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2024-04-17 18:36:15