Ms. Doaa Sultan Al-Harban, Executive Vice President of Statistics and Population Registry at the Information and e-Government Authority, confirmed that His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, may God protect him, honored the Identity Card Center, Isa Town Branch, for obtaining, for the second time, the Gold Category classification within The Government Service Centers Evaluation Program “Evaluation 4” embodies the interest given to government services and the keenness to develop them and enhance their efficiency in the service of the nation and the citizen.
She also noted that the directives of His Excellency Lieutenant General Sheikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communications Technology, and His Excellency’s continued interest in the role of the Authority and its efforts to develop government services, improve customer service at the center and improve their experience, have had a great impact in reaping The ID card center for this category.
This came on the occasion of the visit of Mr. Raed Mohammed bin Shams, Vice Chairman of the Government Service Centers Evaluation Committee, and a number of committee members to the Identity Card Center, Isa Town branch, to hand over the golden shield, in the presence of Sheikh Sabah bin Hamad Al Khalifa, Director of the Identity and Population Register Department, and Mr. Abdul Allah Al-Muslimani, Head of the Identity Card Department at the Information and e-Government Authority.
Ms. Doaa Al-Harban indicated that achieving this classification confirms the commitment of the Information and e-Government Authority to achieving the government’s aspirations to continue improving service centers, improving the quality of services provided and distinguishing them by adopting innovation and development in processes and procedures and employing electronic means and channels, which contributed to accelerating the pace of completing transactions. Pointing at the same time to the impact of the great guidance and support that the center received from the authority’s senior management in order to ensure that the center achieves and meets all the required evaluation criteria.
She explained that one of the factors in achieving this achievement is the keenness of those in charge of the Identity Card Center, Isa Town Branch, to take into account the observations of the Government Service Centers Evaluation Committee during the previous evaluation cycle, and their work to develop its work system, praising the efforts and dedication shown by the center’s employees throughout the past period and their keenness to Providing a competitive image in customer service that improves ID card services.
For their part, the employees of the Identity Card Center, Isa Town Branch, expressed their sincere thanks and appreciation for the kindness of His Royal Highness the Crown Prince and Prime Minister, may God protect him, in honoring the center. They also extended their sincere thanks for the continuous support they enjoy at the Information and e-Government Authority, renewing their commitment to continuing their sincere work and excellence. In order to improve and develop ID card services to serve all beneficiaries and advance government work.
It is noteworthy that one of the most prominent standards that the Identity Card Center, Isa Town Branch, has passed, which qualified it to obtain the Gold Category classification, is its provision of instructions for reaching the center with complete ease and clarity of procedures and channels for visitors, and the availability of card services in all channels (in person – remotely – electronically). It meets civil defense and ISO standards, in addition to developing procedures and services based on public feedback, and obtaining auditors’ satisfaction by preparing an ongoing user satisfaction measurement, through the suggestions and comments they submit through the suggestion box available at the center and through the national system for suggestions and complaints (communication). ), as well as providing a suitable environment for visitors, such as adequate spaces in the center, parking lots, availability of public facilities, and ease and smoothness of procedures.
Among the criteria that passed were the center’s achievement of government integration in many of its services to facilitate procedures for clients, providing self-service devices around the clock, and providing the center’s services with extended hours to suit the clients’ times, in addition to continuous care to develop employees by enrolling them in educational and professional courses to deal with… All auditors, especially senior citizens and people of determination, are provided in a professional manner, adhering to the time required to complete transactions within the service level agreement, in addition to activating mechanisms for sustaining services even in exceptional and emergency cases.
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