ING Türkiye expands the bounds of virtual banking with its good banking robotic INGo. With INGo, supported via synthetic intelligence, 4 million messages have been despatched in 2024 and greater than 300 million TL mortgage programs have been authorized. 80 p.c of customers said that they have been glad with their revel in with INGo. As well as, customers greeted greater than 63 thousand occasions of their interactions with INGo and expressed their pleasure with just about 20 thousand thank yous.
ING Turkey, which has develop into utterly virtual with the stairs taken in its virtual transformation adventure, provides a distinct revel in to its consumers with its good banking robotic, synthetic intelligence INGo, which will also be accessed in the course of the cellular banking utility ING Cell. INGo, the good banking robotic that has been serving ING consumers since 2018, can lend a hand in additional than 800 issues with its 24/7 out there construction.
4 million messages have been despatched by means of INGo
With INGo, supported via synthetic intelligence and NLP applied sciences, 4 million messages have been despatched in 2024 and greater than 300 million TL mortgage programs have been authorized. In 2024, 3 out of each 5 consumers the usage of the cellular banking utility ING Cell finished their transactions via corresponding with INGo. 80 p.c of customers who finished their transactions by means of INGo have been glad with their revel in. The most typical transactions made via INGo have been indexed as credit score, password and account transactions, e-Orange Account, and card web buying groceries settings.
INGo celebrated the birthdays of 6 thousand other folks
Along with questions on banking merchandise and transactions, INGo additionally solutions day-to-day existence problems reminiscent of the elements and will direct consumers to are living make stronger when wanted. INGo, which provides messages to customers who engage with it on particular days, consistent with the that means of the day, celebrates vacations and reminds “Go away a bowl of water and a bowl of meals in entrance of your door” at the day of shielding stray animals. INGo celebrated the birthday of 6 thousand individuals who met with him on his birthday. INGo’s herbal conversation taste additionally draws the eye of customers. In 2024, INGo heard phrases of affection from 181 other folks and gained marriage proposals 4 occasions. Customers greeted greater than 63 thousand occasions of their interactions with INGo and expressed their pleasure with just about 20 thousand thank you.
“We goal to make INGo have a extra proactive construction within the coming length.”
Pointing out that they center of attention on offering a versatile and easy banking revel in, ING Turkey Deputy Normal Supervisor of Retail Banking Tuğçe Bora Kılıç stated, “We foresee that the longer term shall be formed via cellular banking, and we form our investments on this path. We consider that buyer revel in is a continuously making improvements to adventure, and we make stronger our cellular utility each day. Awesome buyer We make efficient use of man-made intelligence and robot applied sciences with the purpose of purchaser revel in. On this regard, we’re happy that INGo, which we see as considered one of our most efficient channels in virtual banking, is favored via customers. We’re creating INGo in keeping with the desires of our consumers and making it extra versatile and virtual each day. We now have expanded the carrier hours of the Reside Make stronger channel on INGo to be 24/7. On this method, we goal to make INGo extra proactive based on buyer wishes. “It’ll take the banking revel in one step additional via making suggestions and providing customized, proactive answers,” he stated. – ISTANBUL
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