All transactions were then canceled and bank staff instructed her to file a complaint with the police department of Ham Thuan Bac district, Binh Thuan.
On June 10, Ms. TTMH (born in 1961, residing in Ma Lam town, Ham Thuan Bac district, Binh Thuan) went to Vietcombank Binh Thuan branch to request to open a personal account.
At 2:00 p.m. the same day, Ms. H. brought 2 billion VND to request to deposit into the account she had just opened. During the payment process, the bank staff observed that Ms. H. had many unusual symptoms, was anxious, and was sweating, so she inquired.
Ms. H. told the bank staff that she was suffering from heart disease, so she was a bit tired, and needed to transfer money via the app to pay for fertilizer. During the procedure, bank staff continued to advise the account owner not to provide the password or login name to others. At this point, Mrs. H. was startled and asked again, “Can’t I just give them the ATM card so they can withdraw the money?”.
The bank employee was suspicious because she was afraid that Mrs. H. had been scammed, so she continued to ask and found out that the account password had been provided by her to another person.
After this question, the female bank employee quickly stopped the transaction, sent the money back and asked Ms. H. to call someone to ask her to transfer money to the account she had just opened.
When the phone rang, the man on the other end of the line immediately turned off the phone when he saw the female bank employee via video call.
Previously, on the morning of June 8, a man called her claiming to be a police officer and investigating a drug and money laundering network related to the money she deposited in the Construction Bank, asking her to withdraw it. All the money is deposited in the Construction Bank to create an application at Vietcombank and transfer money there so that the police can “check the information that she is not related to the crime ring”.
“Because they said the information was too similar and struck a fear, I kept following it,” said Ms. TTMH.
All transactions were then canceled and the bank staff instructed Ms. H. to file a complaint with the police department of Ham Thuan Bac district, Binh Thuan.