The scandalous case of a Cuban-American who travels to the island and has to pay almost 3 thousand dollars for roaming that never worked. When Isidro Abello had to travel to Cuba for a family emergency late last year, he asked his telephone company T-Mobile to activate roaming service on the island, a service the company has offered since 2016.
“I was leaving for three days and they charged me for 10 days,” Isidro told the Telemundo 51 television network. The man accepted the rate for 10 days, but once he arrived in Cuba the service didn’t work and he had to use a cell phone from a family member.
Upon returning to the United States, Isidro found himself with a bill of more than $2,800. Under the bill, he would be charged nearly $2,700 for international roaming fees and $39 for the international pass he purchased. He says he called immediately to claim the money.
“The next day they call me and tell me they will give me a loan of 500 dollars so I don’t have to pay everything. No, I don’t want any credit,” the person blurted out to T-Mobile.
T-Mobile, roaming that doesn’t work in Cuba and high bills
Isidro explained that he also called his bank in the United States to block the payments, but T-Mobile continued to charge him $2,800, so he decided to contact Telemundo 51 Responde and evidently they gave him the response he expected after this media pressure.
According to Telemundo, when they contacted the company, they were told that they had sent the case to customer service, and days later, Isidro received good news.
“They sent me an invoice with the normal two months I had to pay and canceled all the other expenses they wanted to charge,” the man said.
In May 2016, the T-Mobile company spoke of a commercial agreement between them and the Cuban Telecommunications Company (ETECSA) that would allow the latter’s customers to access direct telephone connection and roaming services on the island.
This represented further progress in the process of normalizing relations between the United States and Cuba, which began in 2014. The service was expected to be available starting in the summer of 2016 for T-Mobile mobile phone users.
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2024-01-24 12:30:41
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